Reliable medicine supply keeps oncology treatments on track

The careful handling and transport of chemotherapy drugs is fundamental to the treatment patients receive. We hear more about how Medipost Pharmacy gets this right.

From the time an oncology practice places an order with the dispensing pharmacy until the moment it reaches the practice where it will be mixed and administered to patients, the highest level of care is required to ensure that the right medicine reaches its destination safely, reliably, and in optimal condition. 

Supplier of choice

Martie Duminy, a pharmacist at Hermanus Oncology, says that she has had an association of some six years’ standing with Medipost Pharmacy. “When the oncology practice opened in February 2017, this national courier pharmacy was the supplier of choice for the medicines and consumables required. Attention to detail is crucial when it comes to chemotherapy drugs, and over the years we have come to depend on the exceptional service provided by Medipost Pharmacy and its distribution partner, MediLogistics,” she says. 

An outstanding dispensing record coupled with a scanning system to eliminate the possibility of errors ensures that the correct medicines are reliably dispensed for the intended patient. 

“The company packs the products in such a way that the parcels arrive at our practice within the required timeframe at the right temperature. This ensures that the medicines are not damaged in transit, which is extremely important for the safety of our patients,” Duminy explains. 

“I love the positive attitude that I’ve experienced in our dealings with Medipost. Everybody is focused on delivering an exceptional service.”

Going the extra mile

Duminy recalls a time when their practice urgently required a prescription to be filled: “We had a patient clinic in Potchefstroom then, and to help us in our time of need Medipost Pharmacy arranged for a driver to bring our medicine all the way from Pretoria. This is just one example of how they go the extra mile for their customers,” she adds. 

“When we started Hermanus Oncology a few years later, this was exactly the kind of ethos we needed from our courier pharmacy partner. 

We therefore registered our practice with Medipost Pharmacy because we know they will not let our patients down.”

Commitment to patients

Medipost Pharmacy staff recognise that their work in preparing medicine parcels for delivery is ultimately a responsibility and commitment to the patient who will benefit from the treatment.  

It’s a privilege for us to have a role in ensuring patients and their treating oncologists have the medicines and consumables required for treatment to proceed as smoothly as possible. 

We also assist patients with direct home deliveries for hormonal oncology treatments, oral chemotherapy and pain management, as well as chronic medication. 

We do everything within our power to make this process as convenient as possible so that patients can focus on keeping strong during treatment and getting well.